Terms of reservation

CANCELLATION POLICY

Clients have the right to cancel or change their reservation, free of charge, before 4 o’clock pm on the day of arrival. The cancellations or changes are made by phone to the Sales Office, phone +358 2 44 55 100 or by email (info@naantalispa.fi or info@ruissalospa.fi). If the cancellation is made later or the client does not show up, the hotel is entitled to charge the client for a minimum of one night’s accommodation and any other costs that may occur. If the booking was made by using a credit card, funds can be debited from your account.

Please note the following policies regarding Christmas package holidays:
Christmas packages are charged in advance. Payment is non-refundable.

DUTIES AND RESPONSIBILITIES OF THE CLIENT

The client agrees to enter the correct personal information on all members of his/her party and on the contact person into the reservation system.. In addition, all guests must carefully fill in the official traveller’s form on arrival. The contact person for the reservation must be over 18 years of age. Persons under 18 years of age are allowed to stay at Naantali Spa/Ruissalo Spa provided that they are accompanied by at least one person over 18 years of age.

Checking out of the room takes place by 12 noon on the day of departure. The hotel takes no responsibility for items left in the rooms or in the public areas of the hotel.

Visitors to Naantali Spa/Ruissalo Spa must follow the rules and regulations of the hotel and the authorities during their stay.

Visitors (or ultimately the contact person named in the reservation) are responsible for any damage that they cause the hotel or a third party. Visitors are obliged to pay compensation for any property that they damage on purpose, or by careless behaviour, or that they remove without permission from the premises of the hotel.

ADDITIONAL TERMS

In case that the seller, for reasons independent of the seller, cannot offer the client a room he/she has reserved and made an advance payment for, the seller has the right to offer the client alternative hotel accommodation in the area. The contact person of the reservation must be informed of any changes to the reservation as soon as possible. In the case that accommodation is not available due to an error made by the seller, or if the quality of the accommodation has verifiably decreased considerably because of an error made by the seller, the client is entitled to compensation or a refund. The refund cannot exceed the amount of the prepaid reservation fee. Any other costs incurred to the client are not compensated.

Any observations or complaints concerning the facilities and condition of the rooms must be made on the day of arrival, so that the seller can amend any shortcomings. The seller is not obliged to compensate the client for complaints made later.

We reserve the right to changes.