It’s best if you arrive in good time before your booked treatment. This ensures that your treatment starts and nishes on time and that you are able to enjoy all our services to the full for a calming and relaxing treatment experience.
We also recommend showering or having a sauna before your treatment so that the products used have the desired effect on your skin as efficiently and for as long as possible.
If you have allergies, if you are pregnant or if you have a health condition that we need to know about, please tell us when booking.
On arrival, we ask that you turn off your mobile phone for the duration of your stay, out of consideration for other guests. We try to create a calm environment and request that guests avoid loud conversation in the communal areas and during the treatment itself.
If you are staying at the spa hotel, we recommend changing into the bathrobe provided in your room before arriving for your treatment. Bath slippers are also provided, if required, in return for a small fee. Jewellery and other personal belongings should be left in your room.
Our day spa guests are welcome to change in the treatment area. Bathrobes are also available to hire from our sauna staff on the ground floor of the spa. Guests arriving for treatments can also use our sauna and bath paradise services at a reduced rate.
On arrival, please check the times of your prebooked treatments at the spa and beauty treatment reservations desk located on the ground floor of the spa. Staff will then show you the way to the treatment waiting area. At the same time you can ask about any other treatments available on the day. Our expert staff will be happy to help if you have any questions.
Some of our treatments include champagne, sparkling wine, tea or other drinks. These will be served in the waiting area, enabling you to take your time and relax in peace after your treatment.
Our services are mainly intended for adults (over the age of 16). Do ask us about our special services designed for younger guests (aged 10–16).
We also offer special treatments and treatment packages for groups, which can be tailored to your wishes and needs.
We recommend booking your treatments in good time, ideally 2–3 weeks in advance. Note that cancellations must be made no later than 24 hours before your treatment time. Otherwise we will have to charge you the cost of your treatment.